Shipping Policy
CURRENTLY WE ONLY SHIP TO THE US, UNITED KINGDOM, and SOUTH AFRICA!
Domestic Orders - Expect to receive your order within 7-10 business days from date of purchase.
INCORRECT SHIPPING ADDRESS POLICY
1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
2). We are not responsible for goods delivered to the wrong address input at the time of ordering.
3). If you happen to notice that you entered the wrong address, you can email us at browngirlshair@gmail.com with the correct shipping address BEFORE your shipping label is created.
4). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
RETURNED TO SENDER POLICY
1). If a package is returned to BGH due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery and the customer was not home for delivery, the customer will be responsible for the cost of BGH to reship the package back to them, as well as, any additional delivery cost.
2). BGH is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
3). No refunds will be provided if any part of the address is incorrect.
DAMAGED, LOST OR STOLEN PACKAGE POLICY
If your package is lost or stolen, we are so sorry to hear that! Please see below:
TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?
Please contact your local UPS or USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS. We will not replace UPS/USPS confirming package(s) delivery.
2.) We are not responsible for packages that are unclaimed/refused.